Ongoing partnership for growth-stage and established teams: senior direction on customer experience, digital systems, and the brand and build work that supports both.
Retainer scoped on enquiry
What usually goes wrong
Internal teams lack senior direction across ops and CX projects
Agencies rotate juniors while strategy stays shallow
Roadmaps restart from zero each quarter
Why cutting corners costs more
Hiring a full in-house org too early burns runway
Disconnected vendors multiply management overhead
What makes this complex
Retainers must balance advisory and execution clearly
Enterprise discipline must still fit founder-led speed
How we help
Mike and the studio embed as your design and delivery partner on a rhythm we agree together.
What's included
Dedicated access to Mike and the studio for strategy and design leadership
Roadmap counsel on ops, CX, and digital without restarting from zero each quarter
Production or advisory mix shaped to your internal team gaps
Enterprise-grade delivery discipline from large-scale and founder-led work
Flexible term: annual, quarterly, or around a major program as we discuss
Send your enquiry
Tell us the basics. We will confirm scope and reply with next steps.